MirrorVerse Support

If you're having trouble signing in, creating an account, or resetting your password:

• Use the "Forgot Password" link on the login screen to receive a reset email.
• Check your spam/junk folder if the reset email doesn't arrive.
• Make sure you're using the same email address you registered with.
• If you signed up with Google, use the "Continue with Google" button to sign in.

Still locked out? Email us at support@mirrorverse.app and we'll help you recover access.

Issues with the live AR mirror or photorealistic AI try-on:

• Camera not working? Make sure MirrorVerse has camera permission in your device settings (Settings → MirrorVerse → Camera).
• Face not detected? Try in a well-lit room, face the camera directly, and remove hats or sunglasses.
• AI try-on taking long? Generation can take 10–30 seconds depending on your connection. Keep the app open while it processes.
• Hairstyle looks wrong? Make sure your hair profile is set up — scan your hair type in the Analyse tab for better matches.

Free users get a limited number of AI try-ons. Upgrade to MirrorVerse Premium for unlimited generations.

MirrorVerse Premium is £7.99/month and includes a 3-day free trial. Billing is handled securely by Stripe.

• Start a trial from the Subscribe page — enter your card on Stripe's secure checkout page. You won't be charged for the first 3 days.
• Cancel anytime before your trial ends to avoid being charged. After that, you keep Premium access until the end of your current billing period.
• Manage or cancel your subscription at any time via the billing portal link, or email us and we'll send you a direct manage/cancel link.
• Refund requests — because MirrorVerse Premium is billed by Stripe (not the Apple App Store), refund requests are handled by MirrorVerse support. Email us with your account email and we'll review it.
• Didn't receive Premium after checkout? Return to the app after Stripe confirms — your access is activated automatically. If it still isn't showing, email us with the email you used at checkout.

Found a bug or crash? Help us fix it quickly:

• Describe what happened and what you were doing when it occurred.
• Note your device model and iOS/iPadOS version (Settings → General → About).
• If you saw an error message, include the exact text or a screenshot.
• Email all details to support@mirrorverse.app.

Your privacy matters. Here's how we handle your data:

• Camera photos for try-on are uploaded to private Base44 file storage (US servers, not publicly accessible) and sent to Perfect Corp for AI processing. See our Privacy Policy for full retention details.
• Your hair profile is saved to your account so we can personalise recommendations.
• You can request deletion of your account and all associated data at any time — email us and we'll process it.
• Read our full Privacy Policy and Terms of Service.